Sedona Yates

• Perform rapid medical triage over the phone, assessing patient symptoms and determining appropriate emergency response levels
• Provide pre-arrival medical instructions including CPR guidance, bleeding control, and airway management to callers before EMS arrives
• Coordinate EMS, fire, and hospital resources to ensure patients receive timely and appropriate care
• Maintain composure while communicating with distressed patients and families during medical emergencies
• Document detailed patient information and medical histories accurately under high-pressure conditions
• Collaborate with paramedics, nurses, and hospital staff to relay critical patient information during handoffs

Healthcare-Relevant Skills Gained: Medical terminology, patient triage, HIPAA compliance, multi-system coordination, accurate medical documentation, and crisis de-escalation.

• Managed client intake and check-in processes, ensuring accurate record-keeping and positive first impressions
• Provided empathetic, solution-focused support to clients with concerns, complaints, or special needs
• Coordinated complex scheduling across multiple staff members and maintained organized appointment systems
• Trained new team members on protocols, customer service standards, and operational procedures
• Built strong relationships with clients through personalized attention and follow-up communication

Healthcare-Transferable Skills: Front desk operations, appointment scheduling, client relationship management, intake procedures, team training, and maintaining calm professionalism in busy environments.

Continuing education in health and medical sciences with focus on nursing fundamentals, patient assessment, and clinical practice.

Relevant Coursework:

• Communications
• Introduction to Business
• Health and Medical Sciences
• Anatomy & Physiology

Comprehensive EMT certification covering emergency medical care, patient assessment, trauma response, and medical protocols. Training included hands-on clinical experience and scenario-based learning.

Core Competencies:

• Patient assessment and triage
• Emergency medical procedures
• CPR and AED operation
• Trauma care and stabilization
• Medical terminology and documentation

• Patient Assessment & Triage - EMT-trained evaluation and prioritization
• Vital Signs Monitoring - Blood pressure, pulse, respiration, temperature
• CPR & First Aid - Current BLS certification
• Medical Terminology - Fluent in healthcare language and documentation
• Patient Communication - Calming, clear interaction with patients and families
• Emergency Response - Trained to act decisively in critical situations

• Medical Documentation - Accurate, detailed record-keeping and charting
• Scheduling & Coordination - Managing appointments and multi-staff calendars
• HIPAA Compliance - Understanding of patient privacy requirements
• Electronic Health Records - Quick learner with healthcare software systems
• Empathy & Compassion - Genuine care for patient wellbeing
• Reliability - Consistent, dependable team member in high-pressure environments